Everything you need to know about ordering, delivery, returns and caring for your DevArt Jewels creation.
Orders and Shopping
How can I place an order?
You can place an order directly through the DevArt Jewels online boutique. Select your preferred creation, choose the available size or variant, and add it to your shopping bag.
Can I modify or cancel my order?
If you need to modify or cancel an order, please contact our Client Care team as soon as possible. We will do our best to accommodate your request before the order enters the preparation or shipping process.
Once an order has been dispatched, it may no longer be possible to modify or cancel it.
What happens after I place my order?
Once your order has been successfully placed, you will receive an order confirmation by email. Your creation will then be carefully prepared for shipment and delivered in DevArt Jewels signature packaging.
What payment methods do you accept?
DevArt Jewels accepts the payment methods available at checkout. All online transactions are processed through secure payment systems designed to protect your personal and payment information.
Is my payment secure?
Yes. Payment information is processed through secure and encrypted payment technology. DevArt Jewels does not have access to your complete card details.
Shipping and Delivery
Where does DevArt Jewels ship?
DevArt Jewels ships from Italy.
How long does delivery take?
Delivery times depend on the destination, the selected shipping method and product availability. The estimated delivery time will be communicated during the checkout process or in your shipping confirmation.
Can I track my order?
Yes. Once your order has been dispatched, you will receive shipping confirmation and, where available, tracking information so that you can follow your delivery.
Is my jewellery insured during shipping?
Orders are carefully packaged for transportation. Where applicable, shipments are handled with appropriate protection and tracking. For specific information regarding your destination, please contact us before placing your order.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges, where applicable, are the responsibility of the recipient unless otherwise stated at checkout.
What should I do if my package arrives damaged?
If your parcel appears damaged upon delivery, please photograph the packaging and the jewellery before opening or handling it further, and contact DevArt Jewels as soon as possible.
Returns and Exchanges
What is the DevArt Jewels return policy?
We want you to feel completely confident when purchasing a DevArt Jewels creation.
Eligible online purchases may be returned within the period specified in our official return policy, provided that the jewellery is unworn, undamaged and returned in its original condition and packaging.
Please consult the full Returns and Exchange Policy before sending an item back.
How do I request a return?
Please contact our team with your order number and the reason for your return. We will provide you with the instructions required to complete the return.
Can I exchange my jewellery for another size?
Where available, exchanges may be requested for an alternative size or eligible variant. Please contact us before returning your creation so that we can advise you on the available options.
Can personalised jewellery be returned?
Personalised, bespoke or specially modified creations may be excluded from the standard return policy, unless they are defective or otherwise covered by applicable consumer protection law.
Can earrings be returned?
Eligible earrings may be returned subject to the applicable Returns and Exchange Policy and quality-control requirements.
When will I receive my refund?
Once your return has been received and inspected, we will confirm whether it meets the return requirements. Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider.
What condition must a returned jewel be in?
Returned jewellery must be unworn, undamaged and in its original condition, including its packaging, certificates and accompanying documentation where applicable.
For hygiene, quality-control and authenticity reasons, jewellery showing signs of wear, alteration or damage may not be eligible for return.
Jewellery Care
How should I care for my DevArt Jewels creation?
Jewellery should be treated with care to preserve its beauty over time.
We recommend removing your jewellery before showering, swimming, exercising, sleeping or performing activities that may expose it to impact, excessive moisture or chemicals.
Avoid direct contact with perfume, cosmetics, creams, detergents, chlorine and other chemical substances.
How should I clean my jewellery?
For routine care, gently wipe your jewellery with a clean, soft and dry jewellery cloth.
Do not use abrasive products, aggressive polishing cloths, ultrasonic cleaners or chemical solutions unless specifically recommended by DevArt Jewels.
Can gold-plated jewellery lose its colour?
Gold plating is a surface finish and, over time, may naturally become lighter or show signs of wear, particularly on areas exposed to friction.
The longevity of the plating depends on frequency of wear, contact with water, cosmetics, perfumes, chemicals and other environmental factors.
This natural evolution is not necessarily considered a manufacturing defect.
How should I store my jewellery?
Store each piece separately in its original DevArt Jewels box or pouch, away from direct sunlight, humidity and excessive heat.
Keeping jewellery separated helps prevent scratches, tangling and unnecessary friction between different pieces.
Can I wear my jewellery in water?
We recommend removing your jewellery before swimming, bathing or showering. Chlorine, salt water, soaps and other substances may affect precious metals, plating, finishes and certain gemstones.
Gemstones and Materials
Which materials are used in DevArt Jewels creations?
DevArt Jewels works with materials including brass, sterling silver, gold-plated silver, gold and selected natural gemstones. Materials and finishes vary according to the individual creation.
Please refer to each product page for the specific materials and gemstones used.
Are the gemstones natural?
Gemstone characteristics vary from one creation to another. Where natural gemstones are used, each stone may display individual variations in colour, pattern, inclusions and texture.
These variations are part of the natural character of a gemstone and make each creation unique.
Will my jewellery look exactly like the photograph?
Every DevArt Jewels creation is photographed to represent the piece as accurately as possible. However, natural gemstones may vary slightly in colour, pattern and appearance.
Screen settings and lighting may also affect how colours are perceived.
Warranty and After-Sales Service
Does DevArt Jewels offer a warranty?
DevArt Jewels provides applicable consumer and product protections in accordance with the law governing the purchase. Any additional commercial warranty offered by DevArt Jewels will be described in the applicable warranty terms.
Can I have my jewellery repaired by another jeweller?
We recommend contacting DevArt Jewels before arranging any third-party repair.
Unauthorised modifications or repairs may affect the integrity of the creation and could affect eligibility for applicable warranty or after-sales services.
Sizing
How do I find the right ring size?
Please consult our ring size guide before placing your order, or contact us if you would like assistance.
How do I find the right bracelet size?
Measure the circumference of your wrist and compare it with the measurements provided on the individual product page.
For selected creations, the available size range is specified directly in the product description.
What if I order the wrong size?
If your creation is eligible for exchange, please contact us as soon as possible.
Do not wear or modify the piece before contacting us, as this may affect its eligibility for exchange.
Gifts
Can I send a DevArt Jewels creation directly as a gift?
Yes. You may have your order delivered directly to the recipient, subject to the delivery options available for the destination.
Does DevArt Jewels offer gift packaging?
Every DevArt Jewels creation is presented in its signature packaging, designed to reflect the brand’s identity and the experience of receiving an Italian jewel.
Can I include a personal message with my gift?
If you have a special request, please contact us before completing your order. You can also use our Gift Advisor service for help choosing the right piece.
What happens if I am buying jewellery as a gift and the size is wrong?
If the creation is eligible for exchange, the recipient or the original purchaser may contact us on their behalf. Please retain the original order information and documentation.
Customisation and Bespoke Creations
Does DevArt Jewels offer bespoke jewellery?
Selected bespoke or special projects may be considered depending on the design, materials and production requirements.
For bespoke enquiries, please contact DevArt Jewels directly to discuss your idea.
Can I request a different stone, colour or finish?
Certain modifications may be possible, depending on the creation.
Please contact us before placing an order so that our team can confirm whether your requested modification can be produced.
Can I request engraving?
Engraving or personalisation may be available for selected creations only. Please contact us before purchasing to confirm availability.
Privacy and Client Care
How can I contact DevArt Jewels?
Our Client Care team can be contacted through the official DevArt Jewels contact page or by email.
For order-related enquiries, please include your order number so that we can assist you as efficiently as possible.
What information should I provide when contacting Client Care?
For order-related enquiries, please provide your name, order number and the email address used for the purchase. For jewellery-care or repair enquiries, photographs of the creation may also be helpful.
How does DevArt Jewels protect my personal information?
DevArt Jewels processes personal information in accordance with its privacy policy and applicable data-protection legislation.
Please consult the privacy policy for full details regarding the collection, use and protection of personal data.
Need Further Assistance?
Whether you need help choosing a size, understanding a material, caring for your jewellery, arranging an exchange or requesting an after-sales service, we invite you to contact us.
Rome, Italy
devart@devartjewels.com
+39 371 589 7273
We believe that luxury does not end with the purchase. It continues through the care, service and relationship we build with every client.